Claim Document

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Claim Document

Clarify All Doubts Related Travel Insurance

Documents required
  • Claim form
  • Doctor’s report
  • Original Admission /discharge card
  • Original Bills / Receipts /Prescription
  • Original X-ray reports /Pathological / Investigativereports
  • Copy of passport / Visa withEntry & exit stamp
Procedure
  • Please contact our Service Center at the number given in the annexure and obtain a Claim Form from them and fill in. It is necessary to obtain the attending physician’s signature on the Form.
  • Please collect all bills / receipts / invoices
  • Send all documents to our Service Centre at the address given below.

Loss of Baggage

Documents required
  • Claim form
  • Copies of Baggage Tags
  • Copies of Correspondence with the Airline authorities/Others about loss of checked baggage
  • Property Irregularity Report(obtained from Airline)
  • Details of compensationreceived from Airlines / Other authorities, if any
Procedure
  • Intimate the airline about your loss and lodge complaints
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our Service centre at the address given below

Delay of Baggage

Documents required
  • Claim form
  • Copies of baggage tags
  • Copies of Correspondence with the Airline authorities certifying about the delay
  • Property Irregularity Report (obtained from Airline)
  • Original bills / receipts / invoices pertaining to expenses incurred / purchases made during the delay period
Procedure
  • Obtain confirmation of the delay from the airline
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our Service centre at the address given below

Trip Delay/ Cancellation/ interruption/ missed connection

Documents required
  • Claim Form
  • Please attach confirmation from the airlines, clearly mentioning the scheduled arrival time and the actual arrival time
  • Copies of Correspondence with the Airline authorities certifying about the delay
  • If trip is cancelled or interrupted due to medical reasons then provide medical reports and doctors statement
  • If trip is cancelled or interrupted due to employment reason, then termination letter from the company shall be submitted
  • If due to other insured events, police report confirming the incident shall be submitted
  • In case the cancellation or interruption is owing to the sickness, injury or death of a traveling companion, the original tickets of the insured and the traveling companion indicating travel to the same destination for the same dates needs to be submitted
  • All the bills / receipts of reasonable additional expenses incurred and / or proof of cancellation charges levied by the carriers shall be submitted.
Procedure
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our service centre at the address given above.

Loss of Passport

Documents required
  • Copy of new passport
  • Copy of previous passport (if available)
  • Original bills / invoices of expenses incurred for obtaining a new passport
  • Copy of FIR/ Police Report Procedure
Procedure
  • File a complaint with the local police
  • Copy of previous passport (if available)
  • Contact with the Indian Embassy, where ever necessary
  • Submit all documents to our Service centre at the address given above.

Personal Liability

Documents required
  • Full statement of the facts in writing
  • Witness statements
  • Any other documents relevant to the incident, including Summons, Legal Notice etc.
  • Any other information you would like to share with us
Procedure
  • Inform our service provider immediately giving full details of the incident.
  • Do not commit any benefit / compensation or enter into any agreement.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement

Hijack

Documents required
  • Claim Form can be obtained from our Service Center.
  • Fill in the Claim Form and send all documents to our Service centre at the address given above
Procedure
  • Full statement of the events in writing
  • Claim Form
  • Airline correspondence (copy of Passenger List etc.)
  • Copy of ticket/ Boarding Pass

Accidental Death & Disablement

Documents required
  • Collect all documents pertaining to the loss including correspondence with Carrier and send to our Service Centre at the address given below.
  • Claim Form can be obtained from our Service Center.
  • Financial Emergency Assistance
Procedure
  • Claim form
  • Original Death Certificate,
  • Copy of FIR / Police inquest report/Coroners report
  • Copy of Post Mortem report.
  • Dismemberment Case: o Copy of treatment papers along with No.1 & 3 above

Sponsor Protection

Documents required
  • File a complaint with the local police
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Procedure
  • Date of loss
  • Copy of FIR / Police Report

Bail Bond

Documents required
  • Inform our service provider immediately giving full details of the incident.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Procedure
  • Provide medical reports, doctor’s statement giving the details of the sponsor and cause of death certificate of the sponsor
  • Medical statements from relations / spouse will not be accepted

Documents required
  • File a complaint with the local police
  • Contact with the Indian Embassy, where ever necessary.
  • Submit all documents to our Service centre at the address given above, along with adetailed statement
Procedure
  • File a complaint with the local police
  • Contact with the Indian Embassy, where ever necessary.
  • Submit all documents to our Service centre at the address given above, along with adetailed statement

Compassionate Visit

Documents required
  • Inform our service provider immediately giving full details of the incident.
  • Submit all documents to our Service centre at the address given above, along with a detailed statement
Procedure
  • Provide Medical reports and certificate from the doctor confirming hospitalization of the insured, reason of hospitalization and duration of hospitalization
  • Doctor’s statement specifically stating the need for an attendant

Study Interruption

Documents required
  • Inform our service provider immediately giving full details of the incident.
  • Submit all documents to ourService centre at the address given above, along with a detailed statement
Procedure
  • Provide Medical reports, statement from the treating doctor and eath certificate as a proof of the reason of study interruption
  • Medical statements from relations or spouse will not be accepted
  • Provide receipts of the university fees paid